This happens most of the time when customers switch their cable provider or go to a different cable box.Īlways start the troubleshooting process by making sure the system is completely powered off. For our URC MX-780 remotes, that means pressing MAIN, and the red power button in the top right corner. Never, ever, ever, press the GREEN power button. We program the remote to turn equipment on when you pick it (pressing CABLE, for example).

You do not ever have to press the green power button. I will cover the most popular issues, and some easy troubleshooting tips. A lot of our service calls for URC issues end up being easy solutions. Then when you ask what the problem was, it was something you could have done yourself in the same amount of time! Always Check the IR Eyes Nobody wants to pay for a service call just to watch one of our home audio technicians spend less than two minutes fixing the problem. The little eyes stuck on the front of equipment are what control them. Always make sure they have not been knocked off or have fallen off. If you have a cleaning lady this can happen a lot. Turn the surge protector off for 5-10 minutes then back on. Close the cabinets or door like normal and try the URC again. Next, try bypassing the URC remote by manually powering the equipment on with the power button located on it. If you cannot find the power button, find the original remote the equipment came with from the manufacturer. Put some fresh batteries in it, point and try to power it on. If neither of those work, keep on reading! I Can’t See My Screen!Ĭheck your batteries. I know that seems super obvious, but a lot of people forget that. Though the most common issue is the following one. Just like with any screen, the URC MX-780 has a backlight.

There is a button on the side, near the top of the remote to turn it on so you can see the screen. If pressing that button doesn’t work, take the remote to either a bright light inside your home or even good bright sunlight. Look at the screen under the light and you will probably just barely be able to make out the icons. The screen hasn’t gone bad, and the remote will still work, but the backlight that lights up the screen has gone out.

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